Ice Equestrian offers worldwide shipping for all our products. No matter where you are located, we can deliver our high-quality products to your doorstep. We understand the importance of convenience and accessibility, which is why we strive to make our products available to all customers around the world. Whether you are in Europe, Asia, Africa, or anywhere else, we are committed to providing you with the best possible service and ensuring that you receive your order in a timely and efficient manner.

We offer free shipping on orders over a certain amount, with customers responsible for customs duties.UK - Free Shipping for orders above £100EU - Receive Free Shipping when you spend £230.00 or moreUSA & Canada - Receive Free Shipping for orders above £250.00Asia - Free Shipping on orders above £400.00Australia & New Zealand Free Shipping on orders over £300.00Middle East Free Shipping on orders over £350.00

Contact us via our website's contact form, email or phone. We're here to help with any questions you have. We aim to respond quickly and efficiently to ensure your satisfaction. Feel free to contact us for assistance. If you require prompt assistance, reach out to us directly by calling 0800

Our return policy is designed to ensure customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, you may return it within 28 days for a refund. Please read the full return policy on the footer of the page under delivery and returns.In the event of a change of heart regarding your purchase, a refund will be issued for the item(s) returned in their original, undamaged, and unused state within 28 days of purchase. Be sure to notify us within 14 days of the goods' arrival if you wish to return them. Non compliance will render us unable to accept the return.The item(s) should be in their original condition and packaging, tags attached and unused. Proof of purchase is required. Shipping and handling fees are non-refundable.Once the return reaches Ice Equestrian and a thorough inspection is done, refunds for the product(s) will be processed and sent to the customer within 5 business days using the same payment method used for the purchase.Efforts are made to ensure the accuracy of your order, with awareness that errors are possible. For assistance with any order issues, reach us at 0800 772 0081 or through the contact form.

We apologise for the inconvenience caused and will help you in the best way possible. If you believe you have received an incorrect or faulty product from us, please contact us promptly or within 2 days of receiving your order so we can resolve this issue for you. Should the specified 48-hour timeframe lapse without correspondence or should product usage occur, the purchaser will be bound by the acceptance of the item. We will work with you to resolve the issue quickly. Photos or further details may be requested to aid in understanding the issue. Depending on the circumstances, a replacement, refund, or exchange may be provided. Our aim is for your complete satisfaction.

Initiate a return for an item by using the return process located in the Refunds and Returns section. For successful return, contact us in advance via email. Approval by Ice Equestrian is necessary to avoid return rejection. Return labels are included with your UK order for a seamless process. The purchaser is responsible for International Returns.

The estimated delivery time for your parcel will depend on various factors, such as the shipping method chosen, the destination, and any potential customs procedures. We aim for timely delivery and offer a tracking number for shipment monitoring. Rest assured, we work diligently to minimise any delays and deliver your parcel to you as quickly as possible.

Our Elite bridles target those in search of luxury and elegance. Hand-made using the finest Italian leather with precise attention to detail, these goods embody sophistication and exclusivity.Alternatively, Prestige and Luxe products deliver exceptional quality and style, targeting individuals who seek premium craftsmanship without the premium cost.Both product lines show our commitment to excellence, ensuring that customers can find the perfect option to suit their preferences and budget.

Preciosa crystals are high-quality, precision-cut crystals that are renowned for their exceptional brilliance and clarity. These crystals are made using a unique combination of traditional craftsmanship and cutting-edge technology, resulting in a product that is both beautiful and durable. Well known throughout the world, used by many luxury brands, and recognised to be the brightest crystals produced.

Acquiring knowledge of the core aspects of browband care is vital. Consult our in-depth guide for expert recommendations. Browband Care And Size Guide

There are beneficial tips on caring for leather products, accessible through the link below.

We are open from:Monday - Thursday 9.00am - 5pmFriday 9.30am - 4.30pmSaturday and Sunday CLOSED

We accept the following payment methods:Paypal, Klarna, all major credit and debit cards, aApple Pay, Alipay, and Giro Pay.Paypal and Klarna offer installment payment options. Access the Klarna guide in the footer under help.Only the cardholder can purchase from Ice Equestrian. If you're under 18, you need guardian approval.