Yes, Ice Equestrian provides a premium, fully tracked global delivery service to our clientele across Europe, North America, Asia, Australia, and beyond.

We partner with world-class couriers including DHL to ensure your collection arrives with the care and speed you expect.

For our USA customers, we also offer a specialised Duty Paid (DDP) service to ensure a seamless delivery with no hidden fees.

We are delighted to offer complimentary tracked shipping on qualifying orders worldwide. This includes free delivery on UK orders over £100, with various thresholds for our international clientele (e.g., USA over £350).

Please note that while we provide the delivery, international customers remain responsible for any local customs duties. For a full list of free shipping thresholds by country, please visit our Delivery & Shipping page.

We are here to assist you with any inquiries regarding our collections. For the most immediate, personal response, we recommend messaging our WhatsApp Business line at +44 (0) 7777 356 537. Alternatively, you can reach us via our website’s Contact Form, by email at contact@ice-equestrian.com, or by telephone. We strive to respond to all enquiries promptly during our business hours, Monday – Friday.

We offer a 14-day window to initiate a return, exchange or a refund, provided items are in their original, unused condition with all luxury packaging intact. For full details on our simple return process and current shipping rates, please visit our Returns & Refunds page.

We sincerely apologise for any inconvenience. Please inspect your order upon arrival and contact us via WhatsApp or email within 48 hours of receipt so we can rectify the issue immediately. To help us assist you quickly, please include photographs of the item and your order number. Please note that items reported after this 48-hour window or items that have been used will be considered accepted. We will work closely with you to provide a swift replacement, exchange, or refund to ensure your complete satisfaction.

We want you to be completely satisfied with your Ice Equestrian order. We offer a 14-day window to initiate a return or exchange, provided items are in their original, unused condition with all luxury packaging intact. For a full step-by-step guide on how to process your return via WhatsApp or Email, please visit our Returns & Refunds page found in the website footer.

We aim for same-day dispatch on all orders placed before our daily cut-off times.UK Delivery: Typically arrives within 1–4 working days, depending on your chosen service (Tracked 24, 48, or Next Day).

International & USA: Our express services typically arrive within 2–5 business days after departing the UK.

You will receive a tracking link via email as soon as your parcel is dispatched so you can monitor its progress in real-time.

For a full breakdown of delivery aims by country, please visit our Delivery & Shipping page.

Our Elite bridles are designed for those seeking luxury and sophistication. Crafted from the finest Italian leather and meticulous attention to detail, these products exude elegance and exclusivity.

On the other hand, the Prestige and Luxe products offer a high level of quality and style, catering to individuals who appreciate premium craftsmanship without the premium price tag.

Both product lines show our commitment to excellence, ensuring that customers can find the perfect option to suit their preferences and budget.

Preciosa is a world-leader in fine crystal craftsmanship, renowned for producing stones with exceptional brilliance, durability, and clarity. Using a blend of traditional artistry and precision technology, these crystals are designed to capture and reflect light more intensely than standard alternatives. Recognised globally as the brightest crystals produced, they are the preferred choice for luxury brands seeking a high-performance sparkle that remains stunning even in the most demanding equestrian environments.

It is important to know the basics of how to care for your browband. Please take a look at our step-by-step guide, which you will find in the footer under browband size and care guide.

To preserve the supple feel and rich finish of your Ice Equestrian leather, we recommend regular, gentle maintenance. Avoid harsh chemicals and instead use a high-quality leather balsam to keep the fibers hydrated and resilient. For our master-crafted Italian leather pieces, specific care is required to maintain their show-ring shine.

You can find our full expert tips and recommended products in our Leather Care Guide

Our team is available to assist you during the following hours:

Monday – Thursday: 09:30 – 17:00

Friday: 09:30 – 16:00

Saturday & Sunday: Closed

Please note that we are also closed on Public Holidays. Any messages or enquiries sent over the weekend will be attended to with priority when we return to the office on Monday morning.

To ensure a seamless shopping experience, we accept a wide range of secure payment options, including Apple Pay, Alipay, Giro Pay, and all major credit and debit cards.

We also offer the flexibility to spread the cost of your collection through PayPal and Klarna, both of which provide convenient instalment options.

For more information on how to use these services, please refer to our Klarna Guide located in the website footer.

Please note that you must be the authorised cardholder to complete a purchase, and customers under the age of 18 require parental or guardian approval.